PALM - Gold Refinery FZE

Privacy Policy

PRIVACY POLICY FOR PALM GOLD REFINERY FZE

Effective Date: 10/12/2024

At Palm Gold Refinery FZE ("we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, https://www.thepgr.com/ , in compliance with the laws and regulations of the United Arab Emirates ("UAE").

  1. Information We Collect

We may collect the following types of personal information when you visit our website or interact with our services:

  • Personal Identification Information: Name, email address, phone number, company name, and other contact details.
  • Payment Information: Credit/debit card details or banking information for transactions, if applicable.
  • Usage Data: Information about how you interact with our website, including your IP address, browser type, device type, operating system, and browsing activity (via cookies or other tracking technologies).
  • Customer Support Information: Information you provide when you contact our customer support or communicate with us through forms, emails, or chats.
  1. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide and improve our services, including responding to your inquiries and processing your transactions.
  • To send you updates, newsletters, or promotional materials that you have agreed to receive.
  • To personalize your experience on our website and tailor the content and ads to your interests.
  • To comply with legal obligations, including regulatory requirements and corporate governance standards under UAE law.
  • To ensure the security of our website and prevent fraud or illegal activities.
  1. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, website hosting, or analytics providers). These third parties are obligated to maintain the confidentiality of your information.
  • Legal Compliance: We may disclose your information when required to do so by law or in response to valid legal requests from government authorities, including to comply with the UAE Data Protection Law, or other legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your personal data.

  1. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using industry-standard encryption, secure servers, and regular security audits. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

  1. Your Rights

Under the UAE Data Protection Law, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectify: You may request correction of any inaccurate or incomplete personal information.
  • Right to Erasure: You can request the deletion of your personal data, subject to legal or contractual obligations.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as direct marketing.
  • Right to Withdraw Consent: If you have given your consent to process your personal data, you can withdraw it at any time.

To exercise these rights, please contact us at the contact details provided below.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information about how we use cookies and how you can manage them, please refer to our Cookie Policy.

  1. International Transfers of Data

Your personal data may be transferred to and processed in countries outside the UAE if necessary for the purposes outlined in this Privacy Policy. If this happens, we will take appropriate steps to ensure that your data is protected in accordance with applicable data protection laws.

  1. Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices of such websites. We encourage you to review their privacy policies before providing any personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page with an updated "Effective Date." Please review this policy periodically to stay informed about how we protect your information.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email Address: info@thepgr.ccom

Phone Number: 00971 65436 916

Company Address: Warehouse, Q4 271, 272, SAIF Zone, Sharjah, U.A.E.

 

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